| 000 | 00563nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 180906s9999 xx 000 0 und d | ||
| 020 | _a9780470345047 (Cloth) | ||
| 040 | _cSerosoft Solutions | ||
| 100 | _aGriffin Jill. | ||
| 245 | 0 | _aTaming The Search - And - Switch Customer : Earning Customer Loyalty In A Compulsion - To - Compare World / Jill Griffin. | |
| 250 | _a1st ed. | ||
| 260 | _bSan Francisco Ca : Jossey-Bass C2009. | ||
| 300 | _aP. CM. | ||
| 440 | _v0 | ||
| 546 | _aENG | ||
| 690 | _aCustomer Relations.;"Customer Loyalty.";"Customer Services." | ||
| 999 |
_c8552 _d8552 |
||