| 000 | 00406nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 180413s9999 xx 000 0 und d | ||
| 020 | _a8179290514 (Pbk) | ||
| 100 | _aHill Nigel | ||
| 245 | 0 | _aMeasuring Customer Satisfaction And Loyalty By Nigel Hill | |
| 260 | _bNew Delhi: Infinity Books C2003 | ||
| 300 | _a290 | ||
| 546 | _aEng | ||
| 690 | _aBenchmark - Internal;Customer Loyalty;Customer Satisfaction | ||
| 999 |
_c40966 _d40966 |
||