000 00495nam a2200121Ia 4500
008 180413s9999 xx 000 0 und d
020 _a0071401946 (Alk. Paper)
245 0 _aCrucial Conversations Tools For Talking When Stakes Are High Kerry Patterson Et Al
260 _bNew York : Mcgraw-Hill C2002.
300 _a240
546 _aEng
690 _aDialogue;Negotiation;International Communication;Interpersonal Communication ; Interpersonal Relations ; Communication ; Interpersonal Relations.
999 _c40353
_d40353