000			00468nam a2200145Ia 4500
008			180413s9999 xx 000 0 und d
020			_a0071194770;16.73 Pounds
100			_aDavis Heineke
245		0	_aManaging Services Using Technology To Create Value
260			_bBoston : Mcgraw-Hill 2003.
300			_a443
440			_aOxfam Focus On Gender
546			_aEng
690			_aService Industries ; Technological Innovations ; Value Analysis ; Customer Relations.
999			_c38372 _d38372