| 000 | 00443nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 180413s9999 xx 000 0 und d | ||
| 020 | _a0538844396(Hbk) | ||
| 100 | _aNaumann Earl | ||
| 245 | 0 | _aCustomer Satisfaction Measurement And Management Using The Voice Of The Customer | |
| 260 | _bCincinnati : Thomson Executive Press 1995. | ||
| 300 | _a457 | ||
| 546 | _aEng | ||
| 690 | _aCustomer Satisfaction ; Evaluation ; Management ; Management. | ||
| 999 |
_c27250 _d27250 |
||