| 000 | 00355nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 180413s9999 xx 000 0 und d | ||
| 020 | _a631200878 | ||
| 100 | _aCartwright R | ||
| 245 | 0 | _aIn Charge Of Customer Satisfaction | |
| 260 | _bLondon : Blackwell 1997. | ||
| 300 | _a209 | ||
| 546 | _aEng | ||
| 690 | _aCustomer Relations ; Customer Satisfaction. | ||
| 999 |
_c24136 _d24136 |
||