| 000 | 00352nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 180413s9999 xx 000 0 und d | ||
| 020 |
_a0415097320 (Pbk);Z _143.94 |
||
| 100 | _aLeppard John | ||
| 245 | 0 | _aAuditing Your Customer Service | |
| 260 | _bLondon : Routledge 1994. | ||
| 300 | _a132 | ||
| 546 | _aEng | ||
| 690 | _aAuditing ; Customer Service. | ||
| 999 |
_c16780 _d16780 |
||