| 000 | 00425nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 180413s9999 xx 000 0 und d | ||
| 020 | _a0273626337(Pbk) | ||
| 100 | _aJohnson Tom | ||
| 245 | 4 | _aThe Customer Challenge The Inside Story Of A Remarkable Transformation In Customer Service | |
| 260 | _bLondon : Financial 1997. | ||
| 300 | _a241 | ||
| 546 | _aEng | ||
| 690 | _aCustomer ; Customer Service ; Customer Satisfaction. | ||
| 999 |
_c12840 _d12840 |
||