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1.
Service Marketing Integrating Customer Focus Across The Firm/ Valarie A. Zeithaml Mary Jo Bither And Dwayne D. Gremler. by Series: ; 0
Edition: 4th edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Mcgraw Hill 2006
Availability: Items available for loan: Africa University Main Library (1)Call number: HF541513ZEI2006.

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2.
Delivering Quality Service Balancing Customer Perceptions And Expectations by Series: International Studies Of Women And Place
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Free Press 1990.
Availability: Items available for loan: Africa University Main Library (1)Call number: HF5415.5 ZEI 1990.

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