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1.
Creating Customer Value The Path To Sustainable Competitive Advantage by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Ohio : Thompson 1994.
Availability: Items available for loan: Africa University Main Library (1)Call number: HF5415.5 NAU 1994.

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2.
Customer Satisfaction Measurement And Management Using The Voice Of The Customer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cincinnati : Thomson Executive Press 1995.
Availability: Items available for loan: Africa University Main Library (1)Call number: HF 5415.5 NAU 1995.

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