Summers Donna C. S <br/><br/>
Quality Management : Creating And Sustaining Organizational Effectiveness / Donna C.S. Summers 

 - 2nd ed 
 -  Upper Saddle River N.J. : Pearson/Prentice Hall C2009 
 - XIV 574 P. : ILL. 24 CM 
 -  0 .
<br/><br/><br/>ENG 
<br/><br/><label>ISBN: </label>9.78014E+12