Mcconnell John 1943- <br/><br/>
Practical Service Level Management : Delivering High Quality Web - Based Services / John Mcconnell With Eric Siegel. 

 -  Indianapolis Ind. : Cisco London : Pearson Education 2004. 
 - XXI 284 P. : ILL. 24 CM. 
 -  0 .
<br/><br/><br/>ENG 
<br/><br/><label>ISBN: </label>158705079X