TY  - BOOK
AU  - Robbins,Stephen P.
AU  - Hunsaker,Phillip L.
TI  - Training in interpersonal skills: TIPS for managing people at work 
SN  - 0130090549
AV  - HF5549.12 .R63 2003
PY  - 2003///], ©2003
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Supervision of employees
KW  - Interpersonal communication
N1  - Includes bibliographical references (pages [269]-275) and index
ER  -