TY  - BOOK
AU  - Coltri,Laurie S.
TI  - Alternative dispute resolution: a conflict diagnosis approach 
SN  - 9780135064061 (hbk.)
AV  - K2390 .C655 2010
U1  - 303.6/9 22
PY  - 2010///
CY  - Boston
PB  - Prentice Hall
KW  - Dispute resolution (Law)
KW  - Mediation
KW  - Conflict management
KW  - Arbitration and award
KW  - Compromise (Law)
N1  - Includes bibliographical references (p. 295-305) and index
ER  -