Coltri, Laurie S. Alternative dispute resolution : a conflict diagnosis approach / Laurie S. Coltri. - [2nd ed.] - Boston : Prentice Hall, c2010. - xxii, 330 p. : ill. ; 26 cm. Includes bibliographical references (p. 295-305) and index. ISBN: 9780135064061 (hbk.) 0135064066 (hbk.) LCCN: 2009002669 Nat. Bib. No.: GBA914667 bnb Nat. Bib. Agency Control No.: 014903257 Uk Subjects--Topical Terms: Dispute resolution (Law)Mediation.Conflict management.Arbitration and award.Compromise (Law) LC Class. No.: K2390 / .C655 2010 Dewey Class. No.: 303.6/9