Zeithaml Valarie A <br/><br/>
Delivering Quality Service Balancing Customer Perceptions And Expectations 

 -  New York : Free Press 1990. 
 - 226 
 - International Studies Of Women And Place. .
<br/><br/><br/>Eng 
<br/><br/><label>ISBN: </label>0029357012(Hbk)