Includes bibliographical references and indexes.

Introduction : labour process theory in retrospect and prospect -- Debating labour process theory and the sociology of work -- Developing labour process analysis : themes from industrial sociology and future directions -- Labour process theory and critical realism -- The core theory : critiques, defences and advances -- Skill and the labour process : the conditions and consequences of change -- Normative control and beyond in contemporary capitalism -- The repertoire of employee opposition -- Renewing and revising the engagement between labour process theory and technology -- Gender, labour process theory and intersectionality : une liaison dangereuse? -- Old ambiguities and new developments : exploring the emotional labour process -- Embodying labour -- The globalization of service work : anaylsing the transnational call centre value chain -- Go with the flow : labour power mobility and labour process theory -- Making space for geography in labour process theory -- Beyond the blank slate : identities and interests at work.